1. Overview
AQARLINK CRM provides a real estate customer relationship management platform for managing leads, WhatsApp workflows, projects, units, brokers and sales reports. This Privacy Policy explains how information may be collected and used when you visit this website, request a demo, contact us, or use the AQARLINK CRM platform.
This policy is intended as a practical public policy. It does not replace any signed agreement, data processing agreement, service order or local legal requirement that may apply to a customer relationship.
2. Information we collect
We may collect contact details such as name, company name, phone number, WhatsApp number, email address if provided, team size, CRM requirements and any message you submit through the website or WhatsApp demo request.
When a customer uses the CRM platform, the customer may store business information such as leads, contacts, property requirements, sales activities, projects, units, broker information, user accounts, messages, attachments and reporting data. The customer remains responsible for the lawful collection and use of data entered into the CRM by its team.
We may also collect basic technical information such as browser type, device type, IP address, referring page, general usage logs, security logs and performance information to operate and protect the website and services.
3. How we use information
We use information to respond to demo requests, provide CRM services, configure accounts, support customers, improve the platform, secure the service, communicate important updates and comply with applicable obligations.
We do not sell personal information. We do not use customer CRM data to advertise to the customer’s own leads or contacts unless specifically instructed by the customer as part of an agreed service.
4. Sharing and service providers
We may share limited information with trusted service providers that help operate hosting, communication, analytics, security, support, payment, messaging or integration services. These providers should only process information as needed to provide their services.
Where the CRM integrates with third-party services such as WhatsApp, messaging providers, advertising platforms or other customer-selected systems, information may be processed according to those third-party terms and privacy practices.
5. Data retention
We retain information for as long as needed to provide services, support customer accounts, meet operational and legal needs, resolve disputes and enforce agreements. CRM customer data retention may depend on the customer subscription, backup policy, migration requests and agreed support scope.
6. Your choices and requests
You may contact us to request correction, deletion, access or update of information that we control. If your data is stored inside a customer’s CRM account, we may direct you to that customer because the customer may be the data controller or primary decision maker for that data.
For deletion requests, use the User Data Deletion page or contact us directly.
7. Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No website or online service can guarantee absolute security, and customers should also maintain proper user permissions, password hygiene and access controls.
8. International processing
Information may be stored or processed using hosting, communication or technology providers in different jurisdictions, depending on the service configuration and customer requirements.
9. Children
AQARLINK CRM is a business platform and is not intended for children. We do not knowingly collect children’s personal information through this website.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
11. Contact
For privacy questions or requests, contact AQARLINK CRM by WhatsApp or phone at +968 94440724.